Incorrect Information and Poor Service From Mercedes-Benz Constantia Kloof

.Mercedes-Benz Constantia Kloof has left me extremely disappointed with how this matter was handled and the lack of customer care shown to a long-term client. I was informed telephonically that my repair quote would be sent to Mercedes-Benz South Africa to assess whether a goodwill discount of up to 50% or even 100% could be considered. Based on this, I was asked to leave my vehicle at the dealership over the weekend while feedback was awaited. However, I later received communication stating that goodwill assistance does not apply to brake component replacement, which completely contradicted what had been communicated to me. This left me feeling misled and frustrated, especially as my vehicle was kept for the entire weekend unnecessarily. As a long-term customer, I expected transparency and better customer relationship management. If discounts or goodwill assistance are not available for certain repairs, this should be communicated honestly from the beginning instead of creating expectations that are later reversed. To make matters worse, I requested that a manager contact me regarding my concerns, but I never received a call. For a premium brand, this level of communication and service is deeply disappointing.