Incorrect debit order amount! Poor Customer Service

<p>I would like to lay a complaint against Mercedes-Benz.</p> <p>In March 2017, I app**** for a re-structure which was approved at the end of March, for an amount of R3613.03pm.<br />At the end of April 2017, an installment of +/- R7000.00 went off on my account.</p> <p>I have been querying this since the first of May to date without any assistance from the Financial Department. I phone in almost on a daily basis and I'm told to leave my contact details and that someone would get back to me. However, no-one phones me back.</p> <p>Again, on the 29th of May 2017, an installment of +/- R7000.00 went off my account and again today I phoned in since 11h00 this morning and still no assistance.</p> <p>Firstly, Mercedez-Benz (Maturity Department) started to debit my account this year with the installment of +/-R7000.00 without my consent. As far as I know, they were supposed to contact me so that an agreement can be made between myself and them on the new installment. <br />Secondly, the debit order goes off on the incorrect date. They debit my account on the 28th / 29th of the month - The debit order has always gone off on the last day of the month, but they've changed this in 2017, again, without my consent.</p> <p>I phone in to inquire about my account and all they do is put me on hold for a long time and promise to return my call, but they dont keep their word.</p> <p>Ndileka Labane was dealing with this matter from March, but she doesnt return my calls and hasnt resolved this matter to date. She's never available when I phone in and it seems no-one else can assist. The complaints Manager (Salome) also promised to phone me back - nothing to this point!</p> <p>I need this matter resolved ASAP! I would like for my debit order date to be corrected. I want my money back and the restructure to be corrected.</p>