*********** Staff & Poor Customer Services

<p>I have had a terrible service and right now I will never use the Mercedes Benz Financial Services again nor recommend someone to use them.</p> <p>On the 5th of May I requested a spare key letter from Mercedes as my C Class was hijacked and recovered and my panel beaters need a letter to replace the set of keys. Today its the 15th of May and I still havent received the letter. Today the 15th of May I called them 3 times and everyone telling the same thing and not helping me. Today i was told it will take another 3-5 days for me to get the letter.</p> <p>In the next 5 days Regent Insurance will take back their courtersy car and will be left without a car. For the past 3 weeks I have been waiting, listerning to Mercedes making promises and when I call to inquire they are so ***********. How can something which would cost a day to write take more than 21 days. WHY?</p> <p>I have pleaded to at least have a scanned emailed copy in the meantime but they still refuse.</p> <p>Now my car will not be read on time 3 weeks later. Thanks to Mercedes South Africa failing to give me the letter.</p>