I’m very disappointed in Mercedes Benz The Glen, I took my car for service under Motorite policy

I’m very disappointed in Mercedes Benz The Glen, I took my car for service under Motorite policy. A service consultant named Gugu was supposed to get authorisation from Motorite so that my car can be serviced and she only contacted Motorite 4 hours after I dropped my car and when I called Motorite I was told that she didn’t even finish to register the claim. As a result of her inefficiency my car is still not been authorised to be serviced yet I’m supposed to get it same day. This is my first day with this dealership and it’s been my worst since I joined Mercedes 17 years ago. She also had no descency to keep me updated about what is going on with the claim and I had to be the one who was calling her all the time. Very bad experience with this dealership I won’t patronise it again.