Ignoring client

Was at MB East rand yesterday morning, and filled out a form with Yogesh for n quotation on a remote key and key set. Yogesh said Linda will Email me and Linda never did. this morning I phoned Linda and she said Ishmail is my adviser, so she put me through. Ishmail took my details and said he would phone me. That was 9:53. I phoned again at 12:45, and he was not available. I asked to speak to his supervisor, also not available. The lady at reception wanted to put me through to Michael in the workshop, also not available. I made her understood that I am very unhappy with the service. She took my details and said he will phone me - I said in the next hour, otherwise I am taking it further. NO FEEDBACK AS YET....