Horrific Service

I am extremely dissatisfied with the service I received from your service agent, Mandy, and her manager, who refused to provide his name. My vehicle is still under its maintenance plan, yet in three years, the brake discs have never been replaced. When I recently visited for this service, another agent, Trish, confirmed that I was covered. However, she later denied any involvement with my car.

After leaving my car, I received a call from Mandy, who informed me that I was not covered and would need to pay R6500. Given the severity of the shuddering, I agreed to proceed. Upon returning, I questioned why I was not covered, and Mandy stated that warped discs are not considered wear and tear.

After researching online and consulting with Mercedes The Glen and Mercedes Sandton, I learned that driver negligence can only be confirmed if there is “spotting” on the discs, which was not the case with my vehicle. I then requested a refund and spoke to the service manager, who again refused to give his name. He promised to contact me within a week with feedback, but it has now been three weeks without any response from Mercedes Bedfordview