Horrible Treatment

<p>I took my CLA 200 for repairs of my sunroof, I needed a courtesy car to use whilst my car was being repaired,I was told that I needed to insure the car for 2 days. I called my insurance company and they said they don't insure a hired/courtesy car. I informed the service consulted Noeleen via e-mail that my insurance will not be able to insure their car and I ask if there is any short term insurance company she can recommend or if Mercedes can insure it and I can pay them.She did not respond to my e-mail. On the day I delivered the car for repairs I was asked if I was able to insure their car and I told them that I couln't find any insurance company prepared to insure the car for 2 days. They gave such a hard time and I was getting late for work, they wanted to give me a Smart car brand to which I refused and they told me that a Mercedes is very expensive and I will not afford to repair/pay for it should I get involved in an accident. I felt undermined as I am driving one and I know how expensive it is. Instead of a C-class that I was supposed to get I was then given a B-class since it's cheaper than the C-class and it was after I told them I was prepared to take a risk as I had no other plans. They told me they will drop me off at work and I had to make plans of how I will get home and to work the following day. I drop and pick my kids as school and I had no choice but to take the car even after the horrible treatment I received.</p>