Horrible Service by Mercedes Benz East Rand

What a terrible and disappointing service I have experience at the hands of Mercedes Benz South Africa.

Mercedes Benz East Rand - Service consultant (Mauro)

I was in an accident March 2022, which caused damage to by Back Bumper, also experienced some damage to my from left wheel and steering rack due to a pothole. I summited the claim with my insurance whom responded very timeously and my vehicle was towed to the relevant, autobody to be fixed. From that day that my vehicle arrived at the workshop it was down heel, I was told that the parts would arrive in 21days and installing should not take more than a week... THE PARTS ONLY ARRIVED AFTER 8 MONTHS, and I received my car back in the 9TH MONTH! like that was not enough, after ONLY 3 MONTHS of receiving my car back, I started experiencing a knocking sound on my Front right wheel.

As I annoyed as I was, I took the vehicle back in to get checked out in February 2023 and it has a WHOLE 4 MONTHS WITOUT MY CAR and this is due to the ***********s' of the service consultant who failed to follow-up and also correspond to the relevant people efficiently and effectively.

After months that I have been following up, I am now told again I will wait another 6 to 8 weeks for parts to arrive from Germany. So for the past 16 months, I have only had my vehicle for 3months, but I HAVE BEEN PAYING installment and insurance FOR THE VEHICLE FOR for over a year although I have not driven the car.

I was fond of the brand and I cant start to express the horrific disappointment I have.