Horrible Customer Service

We’re dedicated to providing you with the best customer experience throughout your Mercedes-Benz ownership. That said, we understand that on rare occasions we may not meet your expectations, so we have a comprehensive process for handling such cases. I totally disagree with this statement and I feel few bad oranges are tarnishing the image of this reputable company. Mercedes Benz Menlyn Pretoria dealership is one good example in my experience. I do have issues with a car I purchased from this dealership. You have a Sales Manager who doesn’t return your phone calls, doesn’t respond to your e-mails. Surely this irresponsible behaviour does raises so many questions. Do we have the right people in these positions? I just find it very strange.