False information about missing payments

I have been harassed that I’m not up to date with my monthly installments. Whereas I have been paying.

I then contacted the call center, my query is going in circles with no feedback or resolution to the problem.

My concern is, this is affecting my credit score and it’s false information.

I’m so upset about this issue because it’s not taken as an urgent matter yet it’s affecting my credit score. Also, this is not the first time I’m having this issue with Mercedes-Bens Sandon. I have opted for scheduled payments because their systems were not able to deduct from my account, not payments go through but still my payments are not upto date.