Failure by Mercedes-Benz Financial Services to Provide Original NaTIS Document despite vehicle being fully paid

I am lodging this complaint out of extreme frustration with the unacceptable service from Mercedes-Benz Financial Services. I have fully paid my car from July 2024 but to date I have not received my original NaTIS document, despite numerous attempts to follow up via email and telephonically.

I have made several calls, sent multiple emails, and yet there has been no meaningful response, no update, and no resolution. The continued lack of communication and accountability is highly unprofessional and has caused significant inconvenience, especially as I require this document urgently.

For a premium brand like Mercedes-Benz, this level of service is deeply disappointing.

I demand that Mercedes-Benz Financial Services urgently provide my original NaTIS document and issue a clear, time-bound update on the status of this matter. I expect immediate action.