Do your dealers really care? MB Claremont pathetic.

Your Claremont dealer is leaving me regretting moving from AUDI to MB. The first service (A) of my C200 Coupe was very poor. Apart from it being decades away from BMW or AUDI level dealerships aesthetically, the service department is clearly not educated/ care.

My complaints about the digital clock continually being slow was shrugged off as "everyone complains about this, and we're waiting for new software". Well, my car is over a year old and I cannot believe MB AG only update software every few years! Really?

Secondly, I had a dashboard warning : "radar sensors dirty - See Owner's Manual" had never been seen before. The advisor showed my photo of the warning to the Service Manager who "guessed" that if the car was washed it would "probably solve it"...the technician told me in my model the sensor is actually behind the front bumper - so who knows the actual story? My Drive Assist may, therefore, be at risk....

When the post-service call came a few days later, I specifically asked that the Dealer Principal call me to discuss - I am still waiting 4 days later for anybody to care or call me.

Truly having regrets at moving marques. What does MB H/O doing about upgrading the service levels at the dealer network? Audi and BMW are kicking your butts in every aspect.

Disappointed. Clint