DO NOT BUY A MERCEDES BENZ

Mercedes-Benz South Africa Mercedes Benz Constatiakloof

I have now reached boiling point with the level of service (or lack there of) I have received from Mercedes-Benz Constantia Kloof, and the overall customer support. I now am resorting to ubering my 2 month old child around with me as I have not had a car for 6 weeks! I would suggest you take this very seriously as the laid back approach of Mercedes Benz South Africa is putting my childs safety at risk! I have been very patient from the get go but have now reached anger beyond measure! To provide a very short overview: My car has been at Mercedes-Benz Constantia Kloof for nearly 6 weeks! With no clear understanding of the issue. The initial problem occurred on 13 November, and despite reporting it promptly, there has been delay after delay in addressing the issue. Multiple calls to the dealership get vague responses such as "technicians are looking into it" without concrete information on the problem or estimated resolution time and no one getting back to me. Despite numerous calls to the dealership, I only received a repair quote after contacting the complaints line, 4 weeks after my car was towed to Mercedes Benz. After paying a substantial amount of money that would now fix the problem i got a call on Monday this week to say my car was ok, but the turbo isnt kicking in so they need to check if the auxi****y battery may be the issue and that i need to buy a battery so they can check it, to which i said surely you can test it with another battery, see if that is the problem and then replace the battery if need be. Today i get a mail saying sorry you need to buy a battery so we can see if thats the problem. Took them another week to tell me that! The lack of professionalism and attention to detail in the service department is infuriating, you buy a Mercedes Benz expecting a certain level of service. But if this is the way you treat your customers i suggest anyone reading this never buys another Mercedes Benz again. Mercedes Benz rating of 1.7 on HelloPeter should be a wake up call to your shocking service. The safety and well-being of my family are at stake, and I have wasted hours of money and time trying to get a response to no avail!