Dispute and no response to email, on servicing of vehicle

No response received from Mr Marco Da Silva at Merc-Benz Sandton.

We were dealing with the Rosebank branch,which subsequently closed down due to the lock down.

It was advised that the motorplan on the vehicle had been cancelled or suspended as the service was overdue. We are awaiting confirmation that communication was sent to the owner of the vehicle informing him of same. Furthermore, the owner currently resides in the NW province, due to the countrywide lock down, did not travel as he was not allowed to. Koos, the service manager advised that extension was granted for services from Apr-July. This was during the hard-lockdown period, with travelling still being affected.

It would be appreciated if we could reinstate the motorplan and have the vehicle serviced. As a proud mercedes Benz client with respect for the brand, I am sure we can agree that we are able to move on and continue with an amicable resolution by which all parties can continue with a professional business relationship.