Disgusting treatment from Pinetown Mercedes Benz.

On the 8th of August my car was to be serviced by Pinetown Mercedes Benz. What a horrible and degrading experience. When the gentle was booking my car in (Saleem) I spoke to him about two very serious issues, my brakes were not working properly and I had a loud thud sound coming from the left rear of the car. He said, because it was a long weekend they did not have personal to check those things, they could only do the basic service. I explained that these were serious issues, at least to me and my family. He insisted I would have to book my car in another time. So, I took my car and left, after all I was just there for an oil change and to reset the computer. When I got to work I phoned head office, who put me online with some "person" from Pinetown Mercedes Benz. Before I fully explained my situation he began talking over me by raising his voice louder and louder. He was the most obstinate person I have dealt with at any car dealership. He then began to blame me by saying, the woman that booked my car in never relayed any problems to them before hand, (whose fault is that? Must I be responsible for their lack of communication?). So now we have two lies: 1) there's not enough personel to check the problems or 2) I should have relayed the problems beforehand. After I was treated like trash, I asked the lady at head office to escalate my complaint. She ensured me she would but nothing has happened, just as I expected. Pinetown Mercedes, shame on you and that rude person who shouted me down (bet you would not have done that were I standing in front of you. Fir anyone in Mercedes Benz South Africa who cares, my name is William Deyzel. The car booked in was an A45 AMG with Vin #: WDD***J33****. My cell is ***.