Disgusting Service Is Their Culture

Dear Disgusting Mercedes-Benz Constantia Kloof

I drive a red A200, 2018 model that was booked in for repairs on the 26th of October 2022. My service agent is Nishelle Naicker at Mercedes-Benz Constantia Kloof. The car was booked in for service and I was told a week later that it would take 6 - 8 weeks for the necessary parts to reach their s****s, and that my car would be ready by then.

To this day, 21 January 2023, I still do not have my car. I am beyond sad to express my disappointment in a brand as prestigious as Mercedes-Benz.

On the 12th of January 2023 I had to leave my 2-month-old infant child behind to go to their branch to inquire about my car, which to this day is still with them. The service consultant does not bother to contact me at all, at least with an update. Instead, she exhibits an attitude that seems to undermine me. Heaven knows why. It could be because of my age or the colour of my skin. This has caused me tremendous anxiety which has pushed me to a point where I feel they should just retain the car since they do not want me to keep it.

I wish to know from Mercedes-Benz if this is their standard practice or if I am some sort of special case.

Nishelle is useless to say the least. Granted, I have to take into consideration that she is also human and somehow be kind with my words, she is however useless. I have not had any form of communication from her except for the time that I was at their branch, even then her level of professionalism is mediocre. She never returns my calls even after I have phoned her and left numerous messages. At one point I spoke to her manager/supervisor Verna who promised me that they would get back to me. You guessed it, that never happened.

I feell bad for my step-father who had to travel from KZN for this matter, where he went to this branch with me to try and assist. After this event I received one excuse of a phone call from one of their managers/supervisors

I demand a solution from Mercedes-Benz because this has gone on too far. I am a new mom who needs a car in order to move around and fend my young. Mercedes-Benz Constantia Kloof is denying me that.

Yours’s Sincerely Disappointed Sinenhlanhla Makhoba *** ***