Disgusting service

Mercedes Benz Umhlanga service department is appalling, I have never in my life had such poor service. When the vehicle gets booked in (it takes up to 3 weeks to get a service appointment) god forbid that you should actually ask them to adjust the lights, replace a tail light globe anything else when taking the vehicle in as they will tell you to rebook it in for another day to do that. We had a fault earlier in Jan 2015 on the vehicle warning system (the vehicle was still within the guarantee period) on taking the vehicle directly to the dealership we were told that its only a warning light and nothing to be concerned about, please book the vehicle in for the next available date. 3 weeks later we took the vehicle back, only to be told that it was in fact a major fault but wont be covered under the guarantee as we had now done over 100 000km. ***??? I have now had to hand this over to my lawyers, the car has been at Mercedes Umhlanga since 22 Jan 2015 trying to get this issue sorted. <br>