Disgusted Amg driver.

This is my sad story... I bought a c63 amg 507 edition from Menlyn Mercedes Benz 2 years ago. Car had issues from the start, especially with the headlights - kept misting, and engine management light kept coming on. Car went back to them but they couldn't sort out the issues. Eventually had to replace headlight seals, amongst other things. Took weeks. Car worked ok from then.

A few months ago the car then developed left headlight failure. Sent it in to Sandown motors. Get an email from them telling me that the car was in an accident resulting in water damage and secondary corrosion, and that I would have to pay to fix the light - R45,000. Kicked up a fuss and was told by the DP of Sandown, after analyzing the case, that I have a case against Menlyn as they had last worked on the car. There was even a job card confirming the work done. Left my car at the Sandown dealership for 2 weeks only be told at the end of it all that Menlyn wouldn't fix it; Better yet, the car which initially had a left headlight problem now had a right headlight problem. No accountability. Basically, my car got worse while it waited at Mercedes Benz. Bill now R90k

Escalated the problem to Mercedes Benz South Africa. What a waste of time. No communication, no professionalism. Technical experts get sent out to assess the car. End up being told that the car has been tampered with and that I will have to pay to fix the lights. Didn't even get an email explaining the specifics of the investigation, just a poorly articulated response from the case manager telling me I was liable for the damages.

So basically, the geniuses deduced that in the time I had driven the car, I had damaged the car, fixed it at some back-door panel beater, then when I had an issue with it I sent it back to Mercedes to have it scrutinized by their experts hoping that they wouldn't pick up on the damage and would fix the lights under motorplan.

It is a sad day when the biggest manufacturers lack the ability to identify premium clients and look after them. What's even worse is that my wife drives a glc 43amg and I all I want to do is sell it to get away from the brand.

Disgust is an understatement...