Disappointing services

Mercedes Banz Bryanston disappointing. I sent complaint to Motus Customer Liaison Officer on 18 March about vehicle being multiple encounters of my vehicle was incorrectly diagnosed, completion dates missed and bad communication. She responded on 30 July, 4 months later stating she will resolve matter.

Another encounter this week with Mercedes Benz Bryanston, They will fix as interim solution, while they wait for parts, and then notified on Friday afternoon at 15:00 that it cannot happen. No parts and I have to wait 4 weeks with no courtesy car available.

Disappointing for a premium brand