Disappointed at the disgusting service

I Fikile Mtetwa on the 21st march 2021 , I puchased a car A200 from Mercedes Benz East Rand Mercedez Benz sales person Dumisani upon driving the car on the 11th May 2022 within a year i discovered that the engine light was on and i immidately stopped and pressed the SOS button in the middle of nowhere when i didn't even feel safe as the people at the call centre sent me pillar to post eventually i got someone after serval transfers to assist me .

They sent out an IT guy to come and diagnose the vehicle he confirmed that he checked plugs, velves and injectors that could be the minor problems but it was not so the car was towed to Sandton which means the engine really had a problem ,within a year of purchase i'm having engine problems and I am expecting to drive this car for the next four years until i'm done paying for it as its financed.

I was then not even offered a lift home or even a courtesy car as this is an inconvience when i had to pick up my daughter from school she had to noe wait till late ouside school gates the following day i called my sales person he said he will speak to his manager Clint who will get back to me , who later didn't even bother to call me and just told dumisani that i'm a Mecerdes Benz client and not an East Rand client is this hoe they treat they client after a sale.

When I called Sandton since my car is there i never seem to get to anyone besides a lady by the name of Tumi and when they transfer me to manager the phone cuts off .

I'm very disappointed and shocked from what transpired and I find the situation very irritating and disturbing a whole Mercedez Benz didn't think they would do that.

While I do understand that manufacturing errors do happen, still i can't comprehend the fact that the car could break down on me in a few months this is not the type of product i would have expected from a manufaturer of your size and reputation.

I would appreciate that i get called back for a new offer because i really don't feel safe driving a car that mis fires while it's still under warranty and in the case of the courtesy car i'm disappointed in this brand.

Awaiting your reply and actions