Day light *******: Mercedes Benz Brynaston

On the 19th of December 2025, my C Class was booked at Mercedes Benz Bryanston to change brakes. It’s out of the service plan. I was assisted by Ms Petersen the service adviser. She calls me around 11am and tells me that the costs will be R17k and some change. I ask her whether everything has been included there. She says YES. I paid and sent her a POP. After 16:00 she calls me again saying the brakes were not included. I asked her how as that vehicle came there to be fixed brakes. I had to pay an extra 8k which I said I didn’t have. I told her that I don’t have more money and they need to remove whatever they had put and priorities the brakes as the car was perfectly fine and didn’t need service but just brake pads. I spoke to Client Liaison Manager and told her the same story. I don’t have extra money as I have already paid. They offered me a 5k discount and I still said I didn’t have extra but I would appreciate the refund so that I can go somewhere and find new brakes as they didn’t change them. They kept quiet and didn’t say anything. They didn’t fix the brakes that my car was booked and brought to do and they fix other things that were not asked or necessary. On top of that they didn’t refund me for my refund that they said they were discounting me for .