Conditional Maintenance Plan

Hi,<br> <br> Don't trust your Mercedes Benz maintenance plan, my left globe went dead on 9th of September, I booked my car in for this to be replaced and told me I should bring it in on Saturday for this to be done. I was told it would be covered as its still under the plan. <br> <br> I arrived on Saturday 11th and found there was no booking made, again the service advise told me I am not covered and would have to pay the full amount for the globe as the plan does not cover wear and tear items. I begged to differ as the plan does cover the cars brakes/wipers etc. I was forced to pay the full amount. On Monday I escalated this problem to Mercedes Benz Grand Central as I felt I had been over charged for an item that should have been on my maintenance plan. They simply told me they wont refund me my money and would have to escalate this to Mercedes Benz South Africa.<br> <br> I have given the run around to date on my money and am start to dislike Mercedes conditional service. This has left a bad taste in mouth and would definitely recommend and other brand of vehicle that keeps its word on Maintenance plans.<br> <br>