Complaint

Dear Hellopeter

I have great confidence and trust that my complaint, which I will present to you today, will find a fair solution through your great website . My review about Mercedes Benz - SouthAfrica - Johannesburg Sandton Branch – BAD AND VERY POOR SERVICES. I have approach Mercedes Sandton city – Johannesburg seeking advice and quotation to repair my car S320. The way I know and I experienced Mercedes right through the years was proving to be one of the best motorcars, also when it comes to service is one of the excellent dealer ship, the unfortunate part that for the past few years’ service and after sale services has come to deep under standard. My latest experience is disgracing all the previous experience I have.

On the 08th of June 2021 , I took my car to the dealership, as I was experiencing fuel leaks and noise coming out near the Engine , ( suspension faults ) . The workshop has advised me to put the car on the diagnostic machine (fully diagnostic) to stand on the exact fault in my car. Reports came back with faults in my car, including the following Fuel pipe damages . Engine mountings ….. And so many items due to the life time of the same car as its model 1994. I request the workshop manager to send me quote for costing so I can arrange my finance, and start repair my car immediately. After one week I got a very long quotation requesting the amount of ZAR 96532.90 Then we have agreed to divide the work into phases and priorities. We agreed to start with the fuel pipe, and engine mountings only. Separate quote was granted, and I was requested to pay 50% down payment as some of the parts has to come from abroad. Payment was paid on the 11 / 06 / 2021, thereafter was told the laid time is 15 working days as parts are expected to come from Germany. Had no option but to accept and give the go ahead to the workshop manager. The so called 15 days has dragged to 69 days, till they received the parts on the 19th August 2021. According to the diagnostic report there was nothing mentioning about the cooling or the radiator having any faults, and i never complained about it nor any overheating or such faults. In this regards I received phone call from the workshop advising me leaks from the radiator and it must be changed once and for all. I was send a new quote for the radiator, I had no option to accept so I can finish this drama, as my patient was over and it has come to my nerve. On 31st of August I received disastrous news again that my car is leaking now oil and still leaking water as well . Then New disaster came again by saying the water pump is now faulty and I must change together with the seal rings, despite that this faults was not included as well in the first diagnostic report. More than 88 days now along the way and I’m still suffering because of untrained mechanicals and staff, really the experience I have it cannot leave for me with more rooms to recommend Mercedes’s service to anyone or even mention it’s service,as he has proven shame , dishonor and disgraceful service . What kind of services he’s offering more than disappointment, torture and frustration to me , to my father in the age of 80 years old and to any other victims to his sweet adverts, with False ads . Now I am after 88 days without my car, suffering with Uber and Gautrain , spending more than 40000 Rand . All because of clowning and playing that is happening in Mercedes Workshop.

I can assure you that I wrote to you my bitter experience and complaint with all sincerity for what happened from day one until now, without any change in anything.

Thanks Hellopeter for your patient and reading my complaint . My regards ,