CAR IN FOR SERVICE AT CENTURY CITY MERCEDEZ BENZ

I TOOK MY CAR IN YESTERDAY 2nd DECEMBER 2012 FOR SERVICE.I THEN RECEIVED AN SMS THAT MY CAR IS HANDLED BY NINIAN SULLIMAN AND I CALLED HER.SHE ASSURED ME THAT THE CAR WILL BE READY BY 4:30PM FOR PICK UP. I GOT TO THE DEALERSHIP AT 5PM AND WENT STRAIGHT TO THE SERVICE RECEPTION.I STOOD THERE AND NO ONE ACKNOWLEDGED THAT I WAS THERE AND IT WAS IF I WAS INVISIBLE.AS THEY WERE NOT HELPING ANY CUSTOMER AT THAT MOMENT.I SAW NINIAN AND WENT STRAIGHT INFRONT OF HER,SHE WAS ON THE PHONE AND WAITED. STILL SHE DIDNT SAY ANYTHING.I DECIDED TO GO BACK TO THE SAME DESK I INITIALLY WENT AND SPOKE TO A MAN THAT SAID I SHOULD BE SPEAKING TO THIS NINIAN.SHE STOPPED SPEAKING ON THE PHONE AND WENT TO ASSIST ANOTHER CUSTOMER.WHEN SHE FINISHED WITH THE CUSTOMER I TOLD HER I WAS NOT HAPPY WITH THE TREATMENT AND THE SERVICE SHE GAVE ME.SHE ASKED ME IF SHE SHOULD HAVE HUNG UP THE PHONE AND ATTENDED TO ME?I WAS VERY ANGRY.I FOUND HER QUESTIONING RUDE AND UNPROFESSIONAL.I EVEN HAD TO WAIT FOR MY CAR,SHE GAVE ME MY INVOICE AND NEVER EVEN EXPLAINED THE SERVICE DONE TO MY CAR.MEANWHILE SHE OFFERED ANOTHER CUSTOMER A BEVERAGE WHILE SHE WAITED AND EXPLAINED WHAT WAS DONE TO HER CAR WITH THE INVOICE.NEVER AGAIN.