Badly made, and even worse after sales service than home affairs :(

Absolutely shocked and appalled at the ******* service we have received from Mercedes Benz SA and Umhlanga branch.

We bought a spiffy new GLC250d in 2016, shortly afterward we discovered that the car wasn't keeping time, and that the reverse camera would literally "bug out" 50% of the time we reversed. Took the car in, problem "solved" - car still didn't keep time... (loses 15 minutes a week!). Reverse camera sorted though.

Shortly after the first service we started the car on a hot day, and had a black piece of plastic flu out of the left vent on the centre consul - hitting me square in the eye - Vent now totally shut and broken.

we brought this up at the brakes service, and were told they would let us know.... nothing.

Again at the ext opportunity we contacted the service advisor who helped us (Jason Moodley) said he would get back to us asap. Said he needed to "send pictures to germany) as they couldn't figure it out...

NOTHING was done

Again, recently we went to MB Umhlanga, this time dealing with Tracey Murugasen - who said she would give us feedback... and guests what? NOTHING has been done, no communication whatsoever. Not only is the quality of build obviously deplorable for air vents to fail, but the quality of service is even worse.

I get the distinct impression that they were putting this off until after the warrantee period - I will be reporting them to the ombudsman if this is the case!