Bad treatment, and ignorance to customer who supported MBFfor more than 5 years.

Complain to m/ Benz finance, client ref number:***,contract number:***. GLC 250's balance has been settled on the 06 th October 2020 but MBF debited for it for month end of October, and November. I managed to reverse money debited for November, but could not reverse for October, due to reasons beyond my control, I made MBF aware, by calling them several times, and was sent from pillar to post with no positive answer from officials. Last week, I called ***, the lady called Mildred promised to check for me as to when was the car was paid up, and whether I was liable to pay for October, to date, she failed to come back as promised