Bad Service Mercedes Benz South Africa

<p>I took my car for a service at Ronnie's Motors East London MercedesBenz yet a few days later I started to notice an oil leak underneath the car. I then took it back to them only for them to tell me that the oil was not thoroughly cleaned after the service. They then advised that the oil has been cleaned. Thereafter, I drove the car for about 60km's and found myself stuck on the side of the road. I therefore had to pay for a tow-truck to collect the car and take it back to East London. They then gave me an old courtesy car which was not comfortable at all. Thereafter, they gave me a GLA which is not even compatible with my car and neither comfortable. I left them with my car for a full week and a half ,on the 17th of October they advised that they discovered another oil leak when they test drove the car, mind you, last week they said the car is ready.</p> <p>I honestly expected more. To expand on my distaste of the service I explained to the workshop manager that I suspected that the oil leak was coming from the gearbox yet he told me that this was incorrect and that the leak was coming from the engine, only to find that it was leaking on the gearbox, this information was told to me on the 17th of October.</p> <p>I was then told that my gearbox needs to be replaced and the motor plan will cover 60% of the cost and i am liable to pay 40%, also the service manager told me that Mercedes Benz south africa is going to give a courtesy car that is on the same range as my car, last week Thursday on the 20th of October. I got a call from Mercedes Benz south Africaadvising that they can only give me C-class, yet i was promised to be provided a courtesy car that is on the same range as my car. I calledMercedes Benz south Africa on Tuesday the 25th spoke to Koketso who promised to get back to me within 5 minutes to give me an update. </p> <p>I am extremely frustrated with the service received from Ronnies Motors and Mercedes Benz South africa, this is my 3rd week now, without my vehicle and i am told to pay 40% of the damages on the car, yet i took the car for service in a good condition, i started having issues after the service.</p>