Bad service from Mercedes Benz SA and Grand Central Motors

On the 31 August 2020,while driving my new x class the front left Tyre snapped.I have expected any car let alone a brand name such as Merced’s Benz to first charge me to tow the car to the dealership.My car was towed by my insurance to Merced’s Hans Sandoton where it spent 2 days without anyone attending to it.The bakkie was eventually towed to Grand Central Mercedes Benz as I asked the salesman to arrange for a tow truck so that the technician can assess and issue a report as to what led to the true coming out.

Grand Central technical told me that “From what we can see the wheel was loose and has progressed to a point that the wheel studs broke or pushed out the back of thewheel hub. We can see no other defects that could have caused this. We are also not in a positon to determine when or for how long the wheel was loose”

I spent 3 weeks calling Mercedes Benz SA for assistance in what haooends and no one could give me an answer. The call centre manage told me to relax and did not owe me calls to give me contacts update on the report that I was told they would prepare.Eventually I was told the repor but waiting for someone to put the report on Mercedes Benz letterhead. I then decided to write an email to request grand central to fix the car and would pay which I eventually paid R24000.To date I’m still waiting for the report and my refund as I have never touched,tempered or changed the tyre Merced’s Benz SA did not want to take responsibility.Clearly Mercedes Benz doesn’t take customers care serious .I very disappointed at how my complaint has been handled I never though a Brandi such as Merced’s Benz can treat its customers the way I have been treated