1 reviews | Active since Sept 2016
BAD SERVICE AT BEDFORDVIEW MERCEDEZ BENZ
<p>I, REX VAN DER MERWE, TOOK MY CAR ( MERCEDEZ BENZ SLK 200) FOR A SERVICE ON THE 29TH AUGUST 2016, JUST AFTER THAT WE RODE TO ROSEBANK MALL AND AS WE ROAD UP THE RAMP THE CAR's GEARS GOT STUCK IN THE 3rd GEAR. WE HAS TO GO UP THE RAMP TO PARK.</p> <p> </p> <p>AS WE CAME BACK AFTER VISITING THE FLEA MARKET THE CAR WAS STILL STUCK IN 3rd GEAR AND WE HAD TO PUSH IT OUT OF THE PARKING AS THE GEARS COULD NOT BE CHANGED. WE HAD TO DRIVE ALL THE WAY TO HOME (ALBERTON) IN THE 3rd GEAR. AFTER CONTACTING MERCEDEZ BENZ THE MONDAY THEY SEND OUT A TRUCK TO COME PICK UP THE CAR - WHICH IN FACT COST ME +- R900.</p> <p> </p> <p>THE CAR HAS SINCE THEN BEEN AT BEDFORDVIEW CARGO FOR FIXING.</p> <p> </p> <p>AFTER NUMEROUS CALLS AND TRYING TO GET ONE OF THE SERVICE MANAGERS TO SPEAK TO - WHICH COST ME A ARM AND A LEG IN AIRTIME AS I AM ON PAY AS YOU GO - WE EVENTUALLY GOT HOLD OF LAPPIES LABESCHAGNE WHICH SAID THAT THE GEAR BOX HAS EVENTUALLY BEEN TAKEN OUT FOR REPAIRS AND BY THIS TIME WE HAVE TO START PRAYING ON WHAT HAS TO BE DONE AND WHAT IT WILL AMOUNT TO.</p> <p> </p> <p>THEN AGAIN ON THURSDAY 15th sEPTEMBER 2016 WE PHONED TO FIND OUT WHAT WAS GOING ON WITH THE CAR/GEARBOX NOW. AND THAT WAS AFTER 4 PHONE CALLS TO BE PUT THROUGH AND GET HOLD OF LAPPIES AND HOLDING ON TILL ALL AIRTIME HAS BEEN USED UP. EVENTUALLY GOING ON ANOTHER PHONE WE COULD GET TO SPEAK TO THEM AND LAPPIES INFORMED ME THAT IT WOULD COME TO THE COST OF R30700 + ....... I AKSED HIM TO SEND ME A MAIL ON THIS IMMEDIATELY WHICH HE DID.</p> <p> </p> <p>THE NEXT DAY - THE FRIDAY - I WENT THERE PERSONNALLY AND SPOKE TO A MANAGER - NICOLE MYBURG - WHICH SORT OF SOLVED THE PROBLEM... BUT THEN THEY SAID I HAD TO PAY UPFRONT FOR THE REST OF THE REPAIRS TO BE DONE. I AM NOT A ******** !!!! </p> <p> </p> <p>FOR THE SERVICE I PAYED AFTER THEY DID IT!!! WHY NOW PAY UPFRONT FOR THEM TO GO ON WITH THE WORK AFTER IT TOOK THEM 2 1/2 WEEKS TO GET THIS SITUATION SO FAR ?</p> <p> </p> <p>I STILL DO NOT HAVE A CLUE ON WHAT DATE I WOULD BE ABLE TO GET THE CAR FROM THEM!!!</p> <p> </p> <p>IT TOOK THEM 2 AND ½ WEEKS TO GIVE ME A QUATE ON WHAT HAS TO BE DONE AND AFTER PRESURE ON THEM THEY GAVE ME A QUATE. IT WAS PHONE CALLS AFTER PHONE CALLS WHERE I JUST HAD TO HANG ON TO BE CONNECTED TO THE RIGHT PERSON WHICH COST ME QUITE A BIT ON CALL CHARGES AS I AM USING PAY AS YOU GO !!</p> <p> </p> <p>THIS IS BAD SERVICE FROM MERCEDEZ BENZ BEDFORDVIEW…….YES BAD SERVICE…..</p> <p> </p> <p>YOUR SINCERELLY</p> <p> </p> <p>REX VAN DER MERWE</p>