Bad Service and keeping the car for many days...

Poor service from Mercedes Sandton and Bryanston difficult to get hold of them and yet they do not give attention to customer service. I was helped by Derrick in sandton but after my car was there for a week without any communication from them I had to deal with his manager who then helped but because Derrick attitude and responses were ones to get rid of me, he never communicated with Bryanston(Dwayne) for a job card that was pending due to my vehicle being in sandton.

The job card in Bryanston apparently was cancelled so sandton can get the parts in the system yet Derrick claimed he knew nothing even when Dwayne did send him everything. I was told a request to Mercedes had to be done again because the previous request had expired, I then told Andrew on the Wednesday that I would need a loan car because of my previous experience with them. They then came up with a response on the Thursday that I had to pay for the repair because the request was declined, I then asked Dwayne in Bryanston for the parts Report and the request report. Dwayne sent only the parts report and claimed he cannot send me the request report due to it being an internal document and then told me Andrew had called him the previous night asking about the request which is Tuesday 4 days after he told me it was declined. Dwayne then told me his looking into it but according to him it was authorised.

The poor service is because they come with excuses for keeping your car overnight because they short stuffed and yet they don't pay attention to our needs all they want is give you responses to get rid of you.

The is bad my car has been with them for more than 35days in the past 60 days.

yet they still give service to get rid of me while I want an understanding.