Bad Pitstop: Shocking Service from NMI Umhlanga

Hello Peter,

I've had a severely negative experience at Mercedes Umhlanga. My mother's vehicle has been in & out of the workshop for various faults over the course of 3 months, with seemingly no end in sight. This has been in no small part due to the incredibly pathetic service levels given to us by our service person, a fellow named Prashan. Prashan seems not to have any idea how to make a service call, does not know how to keep track of his desk (he never seems to know what the fault is on the car, despite my having brought it in 5 times to fix the same fault) & he simply doesn't respect his customer enough to stop blaming my mother for her vehicle's problems, instead of doing his JOB & seeing to it that the car gets fixed.

Worst of all, this whole matter has been escald to the service manager at NMI Umhlanga who promised to assign us a new service person, but unfortunately, did not. Speaking to the people at NMI seemingly hs no effect. That is the level of pure disaffection they exhibit towards their customer.

Bottomline, maybe we should get an Audi because Mercedes has total slumped in its service levels.