Bad experience with Mercedes

Dear reader

I wanted to go Cape Town to be with my family during the coming shut down in South Africa, I contacted Mercedes Menlyn and the receptionist as always have no telephone etiket. Eventually when I got through I ask them if they can help me with a service before I go to Cape Town, the person just blatantly said no, no explanation or reason. I always serviced my car with them since I bought it also from them with 7 km. on the clock. I then contacted Mercedes Centurion at 09:00 and spoke to the service manager. He promised to call me back and I waited until 16:24 before I received his call. He was willing to help me but insist that I must pay before he will allow me to take my car. I said that I always do a EFT payment when my car was serviced. He said that the car will then have to stay there until the payment reflects on their account. I don’t use a credit card but he said that is the only way he will allow me to take my car. He made me to feel like a ********.

I drive new Mercedeses every 3 to 4 years but this is the last one I will ever drive. I love Mercedes but now after a lot of bad services and experiences with them I feel chased away. I will now stay alone in my house for 21 days.

Thank you Mercedes but I had enough.

Regards

Leon vd Merwe