Bad customer service and prejudice towards a pensioner

<p>My pensioner Mother asked my younger sister to take her car for service on the 28th of June 2017, she was called by Ammy the consultant who informed her that the total amount will be R9 000,00. she asked as to why the high amount, the consultant informed her that there was a problem with the engine a she light was on and other car parts where changed. My other agreed that the work be done. </p> <p> </p> <p>When my younger sister went to collect she was advised by Ammy that there was a wiring problem which would need the car to be rebooked and driving the car at this present moment is dangerous, this information was never shared by Ammy to my Mother. When the car was collected today the 29th of June 2017, my mother asked for a job card which indicated that labour costs amounted to R5 000,00 which is way to high as no major service was done, no discs, brake pads, engine or gearbox where changed. She also learned of a light that came up in the car and asked Ammy about it, she was informed that the car must be rebooked to take off the light.</p> <p> </p> <p>Why didnt all of the above be done yesterday as the car was brought in for service? My mother asked to follow the right reporting channels by asking for the service manager, she was informed that she could not speak to him. She took her car and came home as she had asked a neighbour to drive it.</p> <p> </p> <p>in the nine years that my mother has been taking her to Mercedes she has never experienced such bad service. we askly ask Hello Peter to intervene and assist with good service.</p> <p> </p> <p> </p> <p> </p>