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Belinda D
1 reviews | Active since Mar 2013
13 Jun 2023, 15:47
BAD , BAD ---- ROLA MOTORS AND MERCEDES BENZ - SOUTH AFRICA
Wow --- How crazy . We bought a new GLE COUPE from ROLA Mercedes Benz in Somerset West in October 2022 --- 3 months later ( FEBRUARY 2023 ) we discovered a factory fault on BOTH REAR LIGHTS -- admitted by Rola Motors . The parts were ordered . The Right hand light arrived after 6 weeks --- the left hand did not arrive with the right ???????-- we were told that the Left hand light fitting would come end of June 2023 --- now they say July ??? --- PERHAPS and now the Left Hand indicator globe has blown --- useless to replace until the L H lighting arrives.
Seriously MERCEDES BENZ -- ROLA AND SOUTH AFRICA -- is this how you treat your customers -- who are loyal to you over the years and in these financial times ?-----it is disgusting --- no pride in your ethics --- you people couldn't give a damn -sies man !!!!
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Belinda D's updateReviewer Update
16 Jun 2023, 11:27To update my saga with Rola Motors Mercedes Benz , Somerset West and Mercedes Benz South Africa . I report the following -- since Monday 12 June 2023 --- telephonically I have been informed by both Mercedes South Africa and Mercedes SSW -- ROLA MOTORS --- , the person I need to speak to is either never at their desk or in a meeting -- and will phone back--- THAT HAS NEVER HAPPENED -- DISGUSTING -- NO ETHICS . Eventually the Parts Department Manager at ROLA SSW -- we got hold of him and he informed me that NO SUCH PART HAS BEEN ORDERED IN THE LAST 2 AND A HALF MONTHS !!!! Mr TOBIE VENTER -- CEO of ROLA MERCEDES SSW -- I suggest you have a disciplinary hearing with the woman who has promised the part all this time -- she is in the parts department -- she said she would order it ---- what a paw paw --- that woman would never last in my company ( service orientated ) --- no wonder Mercedes sales are so poor at the moment -- there is no customer service . The DP , Mr . F . BOTHA has offered to give me a loan vehicle -- these tail lights had better work . Obviously it will take a few days to sort this out . --- WELL DONE MR .F BOTHA --- someone has customer service abilities in SSW ---- Concerning MERCEDES SOUTH AFRICA -- what a joke . Nobody returns a call as promised . There was one lady at complaints named -- Mashego --- I speak under correction as to spelling -- well this person should win the Olympic Gold Metal for Bad Attitude to clients --- what a horrible person -- and guess what M B SOUTH AFRICA says that " CALLS ARE RECORDED AND ONE OF THE REASONS IS FOR TRAINING --- guess what Mr. ANDREAS ENGLING -- go listen to that call and instead of informing your staff -"- I do not take calls and do not give out my email address "--- go and do some training . Just because you are CEO of Mercedes Benz SOUTH AFRICA -- --- you are just as PLAIN JANE as everyone else in the world --- get a life !!! If the CEO of Nedbank -- Mr M Brown can take the time to return an email I sent to him RE his Legal Department --- I do not understand MR ANDREAS ENGLING -- what makes you so important ???
Please remember dear readers that this a circa R 2 million rand car with a factory fault -- admitted that it is a factory fault by ROLA MERCEDES BENZ in SSW and confirmed by MERCEDES BENZ , SOUTH AFRICA . So let us see whether the DP , Mr. F , Botha from SSW is true to his word and supplies me with a loan car and actually takes the trouble to ensure that the part is ordered for my car . I have a solution if you don't assist me .My wife --- a tiger of note will stand with my car outside BMW with a placard , with the media present --- and recite my tale of woe with MERCEDES BENZ and suggest to the public to buy a BMW instead.
Please remember dear readers that this a circa R 2 million rand car with a factory fault -- admitted that it is a factory fault by ROLA MERCEDES BENZ in SSW and confirmed by MERCEDES BENZ , SOUTH AFRICA . So let us see whether the DP , Mr. F , Botha from SSW is true to his word and supplies me with a loan car and actually takes the trouble to ensure that the part is ordered for my car . I have a solution if you don't assist me .My wife --- a tiger of note will stand with my car outside BMW with a placard , with the media present --- and recite my tale of woe with MERCEDES BENZ and suggest to the public to buy a BMW instead.
BD
Belinda D's update16 Jun 2023, 11:27
Reviewer Update
To update my saga with Rola Motors Mercedes Benz , Somerset West and Mercedes Benz South Africa . I report the following -- since Monday 12 June 2023 --- telephonically I have been informed by both Mercedes South Africa and Mercedes SSW -- ROLA MOTORS --- , the person I need to speak to is either never at their desk or in a meeting -- and will phone back--- THAT HAS NEVER HAPPENED -- DISGUSTING -- NO ETHICS . Eventually the Parts Department Manager at ROLA SSW -- we got hold of him and he informed me that NO SUCH PART HAS BEEN ORDERED IN THE LAST 2 AND A HALF MONTHS !!!! Mr TOBIE VENTER -- CEO of ROLA MERCEDES SSW -- I suggest you have a disciplinary hearing with the woman who has promised the part all this time -- she is in the parts department -- she said she would order it ---- what a paw paw --- that woman would never last in my company ( service orientated ) --- no wonder Mercedes sales are so poor at the moment -- there is no customer service . The DP , Mr . F . BOTHA has offered to give me a loan vehicle -- these tail lights had better work . Obviously it will take a few days to sort this out . --- WELL DONE MR .F BOTHA --- someone has customer service abilities in SSW ---- Concerning MERCEDES SOUTH AFRICA -- what a joke . Nobody returns a call as promised . There was one lady at complaints named -- Mashego --- I speak under correction as to spelling -- well this person should win the Olympic Gold Metal for Bad Attitude to clients --- what a horrible person -- and guess what M B SOUTH AFRICA says that " CALLS ARE RECORDED AND ONE OF THE REASONS IS FOR TRAINING --- guess what Mr. ANDREAS ENGLING -- go listen to that call and instead of informing your staff -"- I do not take calls and do not give out my email address "--- go and do some training . Just because you are CEO of Mercedes Benz SOUTH AFRICA -- --- you are just as PLAIN JANE as everyone else in the world --- get a life !!! If the CEO of Nedbank -- Mr M Brown can take the time to return an email I sent to him RE his Legal Department --- I do not understand MR ANDREAS ENGLING -- what makes you so important ???
Please remember dear readers that this a circa R 2 million rand car with a factory fault -- admitted that it is a factory fault by ROLA MERCEDES BENZ in SSW and confirmed by MERCEDES BENZ , SOUTH AFRICA . So let us see whether the DP , Mr. F , Botha from SSW is true to his word and supplies me with a loan car and actually takes the trouble to ensure that the part is ordered for my car . I have a solution if you don't assist me .My wife --- a tiger of note will stand with my car outside BMW with a placard , with the media present --- and recite my tale of woe with MERCEDES BENZ and suggest to the public to buy a BMW instead.
Please remember dear readers that this a circa R 2 million rand car with a factory fault -- admitted that it is a factory fault by ROLA MERCEDES BENZ in SSW and confirmed by MERCEDES BENZ , SOUTH AFRICA . So let us see whether the DP , Mr. F , Botha from SSW is true to his word and supplies me with a loan car and actually takes the trouble to ensure that the part is ordered for my car . I have a solution if you don't assist me .My wife --- a tiger of note will stand with my car outside BMW with a placard , with the media present --- and recite my tale of woe with MERCEDES BENZ and suggest to the public to buy a BMW instead.