AWFUL LACK OF SERVICE MERCEDES BENZ WEST RAND

Took my Mercedes Benz to the West Rand Branch Constantia. This was on on the 14th August for a major service including gearbox. Informed them of an oil leak.

Gave and explained that I had different types of policies for Service and Mechanical & Electrical with the Innovation Group, as well as my policy numbers and the phone numbers number.

Checked on the Monday the 18th the services major and gearbox were authorized by Innovation Group. I was informed that the water pump and Oil cooler and other associated parts needed to be replaced.

The consultant told me that they were busy with authentication for those, which would be on my mechanical & Electrical l policy.

Have not heard and I presumed thar all was fine and called Mercedes to be told there still waiting from the Innovation Group. I rep**** how can you keep me waiting for a week and car has not been serviced even. I told the consultant that if my policy did not cover all the work they must inform me and I will take the car to Bosch service centre.

So it's Friday and I have no car and Mercedes Benz terrible and inconsiderate services have wasted the whole week and I could have taken the car to Bosch on Wednesday. Even the service they could have done!

I have to now catch Uber next week due to this awful service from Mercedes of all places you would expect. No one in the team could have asked why is the car here since Thursday.

I give up the service is just awful.

I don't feel bad I have been so inconvenienced!

Paul Piccione ***