Avoid MBFSA – No Communication, Ignored Calls, Sudden Repossession Threat

I am extremely disappointed and frustrated with the handling of my vehicle finance by Mercedes-Benz Financial Services South Africa (MBFSA).

I financed my Mercedes-Benz X-Class X250d through MBFSA. The finance agreement included a balloon payment, and the contract matured in April 2025.

From April 2025 onward, no one from MBFSA contacted me regarding settlement options, the balloon payment, renewal, or next steps.

In May 2025, I noticed the issue myself and began contacting MBFSA. After multiple attempts, I eventually got through to someone who redirected me to a person named Karin. Despite numerous phone calls, voicemails, and SMS messages (all of which I have proof of), she never responded once.

Shortly after this, I received a call from someone claiming they wanted to repossess my vehicle. The call appeared suspicious and ****-like, so I again tried—over two full days—to contact MBFSA to verify what was going on.

Eventually, I was told that:

My contract ended in April 2025

The account had already been handed over for judgment and repossession

I was redirected to another person named Debbie

Today alone, I have:

Called Debbie 5 times

Left 3 voicemails

Sent an SMS

No response.

Let me be very clear:

I was never contacted when the contract matured

I actively tried to engage MBFSA to resolve the balloon payment

I was ignored repeatedly

My account was handed to legal without any meaningful engagement or notice

This is unacceptable, negligent, and deeply unprofessional behavior from a premium brand’s finance division.

If this is how MBFSA treats customers at contract maturity, I strongly advise others to avoid MBFSA and think twice before financing through them.

I have full call logs, voicemails, and SMS records to substantiate everything stated above.

I expect immediate contact from a competent senior representative who can actually resolve this matter.