Appalling Service from Mercedez Benz Umhlanga

Hi

I’d just like to share my ****piest experience ever with such a huge brand!

I bought a Mercedes A Class late last year and it started giving me minor issues that required fixing.

So at first I was ok, took it back and forth until I took it back the 4/5th time!

My word, the service there was terrible:

1. Calls don’t get answered, until you run out of airtime. Sometimes the phone doesn’t go through period! 2. After taking it, it comes back with another issue that needs resolving. Mind you this is my time and money being spent and I have owned this car for over just six months and it’s currently sitting @ 55000 km.

I took it back in this week again, it stayed over night and upon return, the car malfunctions again.

I call the branch no answer, I call the toll free line and only then they link me with them.

I get promised that I’d be towed and called back, 3 hours later I am still waiting!

I call again and I’m now told the branch is closed. So here I am thinking now what must happen?

For such a huge brand I’m highly disappointed. The whole point of purchasing an expensive car is for better service, a better drive/experience but since I obtained my one unfortunately it’s been the opposite.

One is almost tempted to go back to a cheaper car since the service is the same.

Highly frustrated, disappointed and dissatisfied beyond with Mercedez Benz Umhlanga!