Appalling Service from a reputable Motor Industry - Mercedes Benz SA

<p>I have had the worst possible service from Mercedes Benz South Africa. It is with utter shock to know that such a reputable motor industry like Mercedes Benz would provide clients with pathetic service. Aug 2015, I visited Rosebank Merc to book a service, my details were taken and I was never called back. Aug 2015 I then visited Centurion Merc to have my service done, of which my car was returned dirty with grease on the car. I did complain but they claimed after the car was washed it was parked outside. To make matters worse the cashier over charged me when swiping my card for the service, irrespective if I was over charged by 1 cent or R10 but the fact remains they have *********** people working at their cashiers. Thereafter April 2016, I was forced to take my car back to Rosebank Merc after my car was fixed it was returned to me with an inky substance stained on the door handle and seats. After complaining they removed it inky substance off the door and not the seats. I have had numerous calls from Mercedes Benz South Africa asking about their service of which I have constantly complained and nothing has been done about it. I have now had to take my car back to Rosebank Merc to have the inky substance removed off the seats. The service is disgusting and they never apologise or acknowledge what they have done wrong. I am appalled by the calibre of staff training Mercedes Benz teaches their staff when it comes to apologising for the terrible service and ensuring customer satisfaction has been met. Mercedes Benz South Africa do not keep to their promises of sorting out complaints and taking their customers seriously. </p>