## ANOTHER RESEMBLANCE ?, IF SO AND WHY? ##

##New Vaal Motors new / used car Mercedes Benz dealership / MBSA customer care Services #

ALLERGATION OF BACKLOG AT LICENSING DEPARTMENT

The National licensing department computer system reveal that the allegation as dated by both NEW VAAL MOTORS AND MBSA IS FAR FROM TRUE

Following the break down of the 10 day old brand new Mercedes Benz C200 that malfunctioned following manufacturers internal component malfunction on 7 February2022, , the NMI group was tasked to make refunds by deadline of 13th May 2022.

The New Vaal motors dealership was the nearest dealership that diagnosed the malfunctioned car and repaired it. An arrangement was made to get the car replaced by them as hhe nearest dealership.

An OTP on the choice of the built car was generated that follows customer's request for Invoice close to the deadline for refund 13 May 2022. Customer followed up the preparation towards taking delivery closely and informed that the delivery be arranged for 15 May 2022.

The 15 May 2022, was never refused and the new Vaal motors dealership asked the gadget companies to contact the customer to take up contracts in preparation for 15 May 2022.

Shortly after refunds reached the customer the invoice as received by customer was paid in full by the customer and receipt of funds was confirmed telephonically by the salesperson after he contacted the dealer financial manager.

The new Vaal motors dealership claims the is backlog at the licensing department with regards to car disc, proof of ownership and therefore request that the delivery will be between Monday 23 May 2022 and Wednesday 25 May 2022.

Customer was on the dealership floor for the better part of Monday 23 May 2022 and Tuesday 24 May 2022, in order to fami****ize with the functionality of the car against taking delivery on Wednesday 25 May 2022

Strangely around 12 mid day on 25 May 2022, customer received a call from salesman who claimed to have made mistake on the invoice of around R 3, 000:00 customer recon that the issue be addressed on getting to the DEALERSHIP same day.

With regards to the licensing salesperson promised to call back in an hour and this never happened.

Customer made numerous calls to many other officials who promised to call back but never did.

Dealer General manager eventually missed up issues sounded completely confused as on the phone and customer request to address ye matter at the dealership as delivery was long scheduled for same day.

On arrival at the Dealership it became confusing that the new Vaal motors dealership claim backlog at the licensing office will not allow the delivery of the car same day anymore

Close Enquiries was made with licensing office with regards to backlog only to realize that the car had been licensed since 5 May 2022, the disc expiry date was 30 April 2022.

Copies of documents on this enquiry was presented to the new Vaal motors dealership as it contradicts the claims of backlog delays

Interestingly the new Vaal motors dealership stocked a temporary permit on the car on 25 May 2022, for customer to drive with on account of backlog when the car was indeed licensed since 5 May 2022

The new Vaal motors dealership was then given till close of business Friday 25 May 2022 to provide all pending Documents and gadgets as signed with the salesperson on 25 May 2022 or get followed on sociomedia platform

Amazingly the new Vaal motors dealership claim the disc allerged in backlog is available however customer must first pay the error amount that is pending on the invoice presentated to the customer before the documents will be released.

Customer called the dealer attention to the signed agreement between customer and sales person on 25 May 2022, where it was quoted that when aĺl pending gadgets and documents are received customer will gladly pay the error amount balance of the dealership.

1. Customer care manager MBSA alluded to backlog that could not be proven on 17 May 2022.

2. New Vaal motors dealership claim backlog on 25 May 2022 that was never pre - communicated to the customer only for the customer to find out and nakedly expose the seeming lies of the new Vaal motors as the license was done since 5 May 2022.

3. Customer gave notice to approa Sociomedia if no feedback by close of business on Friday 27 May 2022.

4. Suddenly the new Vaal motors is saying unless customer pays the error balance as made by dealer and only communicated on the day of taken delivery, the dealership will not release pending gadgets against what was clearly signed on the dealership floor between the salesperson and the customer.

## Customer is being held to random, labeled as it looks like the New Vaal motors dealership continues to play dirty despite being carried along transparently by customer in respect of the malfunctioned car and its refunds that is the bulk of the payment for the car.

## MBSA customer service manager was the first to claim backlog at licensing department but failed to prove this when prove was requested and when the new Vaal motors dealership came up with same story of backlog customer undress the new Vaal motors dealership as the car was licensed on 5 May 2022, long before expected date of delivery 25 May 2022.

### Could there be a relationship between the new Vaal motors dealership, and Mercedes Benz South Africa?##

## New Vaal motors dealership deceived customer numerously that appears tantamount to *******ion isn't it ##

## If the above is true, it could mean that the New Vaal motors dealership is not reputable and consumer's must be made aware in order not to get into similar ******* deal inst it?#

##Is this *******ion if it exist be linked to a parallel with MBSA##?

## MBSA please ASSIT with clarity ##

## Jose New Vaalmotors, please provide guidance ##