Amazing service!!

Two weeks ago, I decided to look into upgrading my 2022 Mercedes Benz. I contacted Mercedes in Sandton and my call was fortunately answered by Tamlynn Naidu, an AMG specialist. Despite it being month-end, the start of the Easter weekend and the fact that Tamlynn was super-busy that day, she invited me to come see the models on the showroom floor. I was blown away by her knowledge of her product and her extreme friendliness when I first met her. Thanks to Mercedes having the best online configuration, I had already configured a car, but Tamlynn drew my attention to a few other features which definitely wanted to add in. I sent her my configuration code, she made the changes and additions for me and had a quote ready on the next working day. She also invited me to test-drive the model I was interested in, which was an awesome experience. Then on Wednesday I had the unfortunate experience of getting a puncture on my own Mercedes. Luckily for me, the Mercedes technology informed me about the flat before I could drive the car that morning as I would have never noticed (I just started the car and the tyre pressure warning flashed on my dashboard). I wasn't sure what to do, so I asked Tamlynn. Even though this isn't her department, she directed me to Mercedes Roadside Assist, who very promptly arranged to have my car towed to Mercedes Sandton. Vernon got the job card and kept me in the loop at all times. Tamlynn kept contact with me to make sure that everything was getting sorted. She even very kindly offered to bring my car to me when it was ready, but I had to go fetch it myself to make payment. As I didn't have a lift, Vernon arranged for Isaac to come and fetch me and bring me to Sandton. Tamlynn came down to talk to me while I was waiting at the workshop and she was as friendly as ever. I don't think I have ever dealt with such a kind salesperson in my life! During all this drama, Tamlynn managed to sort out my OTP and deposit payment for the new car and confirmed that the car will arrive at the end of October. Thus far, my experience with Mercedes Benz as a brand, and Tamlynn as a brand ambassador, has been nothing short of perfect, and I would give this review 20 stars if I could. Sorting out my tyre wasn't Tamlynn's duty but she went above and beyond to assist me right until I got my car back today. Tamlynn is an asset to an already impressive brand. I owe a huge thank you to Tamlynn, Vernon and Isaac and to Mercedes Benz itself for simply being amazing and for treating clients like VIPs. I am so excited to get my next Mercedes, and I am ever so grateful to Tamlynn for being so much more than her job expects her to be.