14:35

Poor customer service at Grand Central, called in wanting to book my car in for service and the recepetionist transfered me to the booking devision, whe i got to that dept i was then put back to reception-the lady picked up and asked if im still waiting for booking and she put me on hold then put the phone down on me...i called back infuriated as i was, a different lady answered surprisingly she knew why i had called but now i'm upset that my call was cut - i'm appaulled on how she treated me - Please provide me with your contact no and i'll get booking dept to call you back, i asked who i had spoken to and she gave me a name, no apology NOTHING. IT WAS NORMAL FOR CHERYL TO NOT CARE ABOUT CUSTOMERS, EVEN WHEN I CLEARLY STATED THAT I WAS CUT OFF - SHE MADE IT NO BUSINESS OF HERS.

I'M DISGUSTED TO SAY THE LEAST.