1 - *** CASE NUMBER

MERCEDES BENZ SOUTH AFRICA APPOINTED CASE MANAGER MR DAVID KGASOANE CASE NUMBER 1 - ***

I have lodged complaints on John Williams motors Bloemfotein and particularly Mercedes Benz South Africa with Miosa since 21 February 2022, I believe Mercedes Benz South Africa had responded to MIOSA about 3 weeks ago however matter yet to be decided by the Ombudsman. I have made two calls to the liaison officer on status of matter before ombudsman who said I should phone once every month on account that the ombudsman's office is very busy and the only one in South Africa attending to all nations complaints in this regard.

While I try to respect the no going to socio media platforms of Miosa, I received an email from Mercedes Benz South Africa on 18 March 2022 instructing me to respond to Miosa as I have escalated the complaint to Miosa. It is very strange that in a matter of a purchase of a brand new car mercedes Benz C200 of year model 2022 delivered on day one in an inferior state evident by( brand new car very dirty, numerous stains on car sits, no service book, no car manual) on day one 25 January 2022, repaired on 26 January 2022 and brought back to me,

The same brand new car Mercedes Benz C200 suffered a breakdown diagnosed by Mercedes Benz South Africa nearest dealership as a malfunctioned manufacturer component that has nothing to do with fault as driver and owner

The brand new car is fully paid and my E200 traded in, I requested for A REPLACEMENT OF THE BRAND NEW CAR and both the dealership and MBSA wanting to refund me after they contradicted each other hence the matter reached and is at the MIOSA since 21 February 2022

I said contradict because Mercedes Benz South Africa customer service department earlier said to me that Mercedes Benz South Africa management said that I cannot have my trade in car MRRCEDES BENZ E200 backAND however in a DEALERSHIP'S ATTORNEYS letter, the dealer indicated that should I want my E 200 car back I will have to pay him money for repairs he did on the E 200

All I asked from both the dealership and MBSA is to replace the malfunctioned car with a brand new Mercedes Benz C200 of the same 2022 year model

It worries that ad the matter could not be resolved by both the dealership after giving them the opportunity to do so and whilst matter is before THE MIOSA, the Mercedes Benz South Africa email of 18 March 2022, orders me to go to Miosa and that the result awaited is for them to refund my money back to me.

Could there be a relationship between the dealership, MBSA, and the office of the ombudsman?, what gives the Mercedes Benz South Africa the courage to refer me to Miosa knowing that my matter is already there?

Could the relationship be anothet reason why my matter is yet to be concluded at MIOSA?

Lots of ******** are phoning me since I complained to the MIOSA many of which I have reported to MIOSA, the one specifically asked if I am a South African citizen, could these calls not be dealership and MBSA way to scare me on my complaints as they are too many to be coincidental?

All I asked for is A COMPLETE REPLACEMENT OF THE MALFUNCTIONED CAR MERCEDES BENZ C200 OF 2022 YEAR MODEL

FOR THREE WEEKS OF BREAK DOWN ON 21 FEBRUARY 2022, I WAS WITHOUT A CAR, DESPITE NUMEROUS FALSE IMPLICATIONS FROM MERCEDES BENZ SOUTH AFRICA AS I HAD RECORDED THE TELEPHONIC DISCUSSIONS AND PROVIDED IT TO MIOSA LONG ALREADY.

Mercedes Benz South Africa got a hire car on 25 March 2022 for less than a month and stripped it off on 23 March 2022 instructing me to ho and collect the malfunctionedcar back as they claimto have repaired the office of ombudsman is aware of this, and I have since been without a car.

The malfunctioned car repair was done without my knowledge and direction and is currently in dispute before the MIOSA however Mercedes Benz South Africa asked me to go and fetch the car, this was equally communicated to the office of the ombudsman.

If the matter was never resolved by the dealership and MBSA how do one explain that Mercedes Benz continue to refer me to the ombudsman's office guy aware that the matter is at the ombudsman? Or is there a relationship between them?

The Avis care hire company even went into my account and took my money without my prior knowledge

Before matter went to MIOSA, Mercedes Benz South Africa appointed case manager who investigated was Mr. David Kgasoane

I hereby call on HIM to explain what it role was and its sequel

STRICTLY MR. DAVID KGASOANE ONLY PLEASE NO REPRESENTATIVE ALLOWED

Should he be on leave we shall wait on conditions that he will present that in his in his response