Terrible service delivery, in fact pathetic!

The pre-purchase service was phenomenal but the post-purchase service is absolutely terrible. I wouldn’t advise anyone to purchase a Mercedes Benz here. The communication line is shocking. I’ve had the worst experience beyond any other brand I’ve owned. They are full of empty promises. From Justine promising to inform me about the outcome of the faulty engine warning light and never coming back to me. To Yushra promising a substitute car since I’m left immobile and uncertain to when my car will be ready. To Landry promising to call back in 30min with an update to calling back 6hours later and denying with such a pathetic attitude I had to drop the call. This woman was literally shouting at me as a customer what a disgrace, perhaps the entire department needs training on customer service because clearly you are picking up disrespectful people from the side of the streets. I have never regretted purchasing a vehicle like I do with Mercedes such a reputable brand with EXTREMELY POOR SERVICE. If I could score them a zero star I would because that’s what they deserve.