SERVICE STEADILY DETERIORATING AT M BENZ AGENCIES.

HAVE to book online I was told! Appointment at 07h00. They only OPEN at 07h00 and 30 cars waiting. Took 40 minutes to book in. Advised to collect car but had to wait 1hour 30 minutes for the invoice! Because they were in a meeting. There is no communication between office and advisors. I was unable to connect to the ME Adapter as well. Phoned the Customer Relations on 30 December at 11h49 and there was no reply. The service at Mercedes Benz is steadily getting worse over the years. Be it in KZN or Gauteng. Think I need to change to BMW.