Poor turn around time for repairs

My car was sent in Dec 2022 for repairs it only came back after 1 month in January. Reasons were change of system for ordering part plus holidays. Feedback was not as forth coming.

For my sins I again had an issue. The car was towed to Mercedes Umhlanga on the 13th of April 2023. To date I am told the car is on the quee nothing has been done yet. Whatever the issues but this turn around time is ridiculous. We last receive feedback on Tuesday same as Friday the car is on the queen to be stripped.

I am just wondering how am I going to buy another Mercedes car when the turnaround time is this poor. I am pleading that this branch must stop taking customers forgranted or employ more people something to sort this out. It is not a good image from a brand that is loved and trusted so much.