Poor and un acceptable service.

Good day

I would like to lodge a complaint against the Service Agent by the name of Thulani at Mercedes Benz in uMhlanga.

My car was due for a service today the 11th of March 2021 and I came at 7:00am. When I came to I asked the Service Agent if they work with Motorvaps as they will pay for my service and he started that they are not working with Motorvaps.

I informed him that I will pay for the service and claim from Motorvaps. However I requested him to send me a quote which he did not send to me.

At 11:40 I called him requesting for a quote which was sent at around 14:15 in the afternoon. I responded and called that they can continue.

I did not get any up date till around 16:30. I called there was no response. I had to request a taxi from Glenwood to UMhlanga with was my unplanned costs.

When I was there at UMhlanga only to find that there was nothing done to the car. No communication nothing the only thing that I received was sorry we will do your car tomorrow. My question was how am I going to go to work without a car.

I am really not happy and angry with the poor service that I received at Mercedes, without even considering the unplanned costs that I incurred.

I'm so disappointed and would like Mercedes Benz to pay for the costs incurred.