No customer service or res****sibility to mistakes!

on the 29th of December 2020, I had dropped off my vehicle at Mercedes benz Umhlanga for routine service. on arrival I had given my keys to the consultant which contained a Mercedes benz key ring which was purchased at the inhouse Mercedes store for +/- R1200 when I purchased my car from them in 2019. this key ring along with my vehicle keys was in perfect shape. I left my vehicle over night and when I returned to pick it up the car the following day being the 30th of December, I had noticed my key ring was broken with two parts missing from it. when I raised it with the handing over consultant he had stated that he does not know what could of happen he will check with the servicing guys and apologized taking pictures of the keys promising to raise the incident and find answers as it is unacceptable. and as the usual lack of service from Mercedes benz umhlanga or the lack of care because I have experienced many issues with them as they always have an excuse or think your making up stories when you go to them with an issue regarding a vehicle, I had no response, on the 4th of January 2021 I called the consultant to query again as this was a sentimental item to me, again empty promises claiming he has raised it with management and he will revert with a response and conclusion. today being the 13th of January and still no response, I have chosen not to call again as I do not owe them an explanation they owe me an explanation. and on arrival or drop off of a vehicle they are meant to inspect anything even keys to ensure they do not make damages but that was not done. i am completely disgusted with the service from Mercedes and the customer service is terrible. i expect answers and i expect them faster now as they have left me with no other option but to use hellopeter as my go to.

there is no point holding up a product so high and have such terrible customer service and complete non existence of communication.