Mercedes-Benz Umhlanga appalling customer service !

My vehicle was involved in a side on collision in March 2023. The vehicle was being repaired at Durban Central Panel Beaters. Parts took over 4 months to arrive. Upon repair of the vehicle. The vehicle then had a 48v battery issue, because the vehicle is still under warranty , DCP ( Durban Central Panel beaters ) towed the vehicle to Mercedes-Benz Umhlanga dealership for repairs of the battery issue.

Upon delivery of the vehicle at MB - Umhlanga, DCP took multiple photos showing that the vehicle windscreen was in perfect condition. MB failed to conduct a vehicle inspection upon arrival and only taking photos. They now claim that in those photos there is a visible chip but in the same breath, the service manager admitted that there is also glare in the photo which impedes clear visibility. The vehicle left the dealership with a cracked windscreen across the entirety of the windscreen going back to DCP.

MB umhlanga initially admitted fault and agreed to repair the windscreen. After about a month of silence, upon following up, that's when **** hit the fan, Mercedes-Benz now utterly refuse to repair the windscreen, yet they fail completely to provide any evidence to support their position ! They are saying that the chip did not originate with them , yet they still cannot prove that! And DCP CAN prove that the chip did not start with them.

Above all else, the Mercedes benz service team have been nothing but rude ! They are a bunch of ******* running away from their own mistakes! I am honestly fed up with dealing with them and their poor service, especially since the close of all their dealerships. I'm selling all of my Mercedes benz products and I urge you to do the same. How can one book a service date and be told that the only available booking is 3 months away!

I also have tracker evidence that my vehicle was driven but MB claims that on their release forms, the vehicle was not driven ( which raises another point of concern, how do you repair something and not test it? ) but the bigger issue is that how is it possible that the vehicle was driven yet the odometer doesn't move ??

Absolutely pathetic service from Mercedes benz