ROLA MOTOS SOMERST WEST / MB SOUTH AFRICA---==== LACK OF INTEGRITY .

Good Day dear Readers -- I now pen -- Episode 3 of my "saga" with Mercedes Benz South Africa and Mercedes Benz -- Somerset West -- ROLA MOTOS .

For those who have joined of late to read my "saga " with these people : I purchased a GLE circa R2million vehicle in October 2022 from MB Somerset West . There is a factory fault in the tail lights -- both Left and Right -- moisture seeps into the tail light -- a fine crack . This has been admitted by MB South Africa and MB Rola Motors . Thank Goodness for the Hello Peter site as after my grievances penned in Episode 2 , all of a sudden I was informed that it would not be another 6 week wait for the tail light LEFT ( the right side one arrived in March after 6 weeks but not accompanied by the Left side one ) . MB South Africa -- above all wonders had found one in Germany --- all of a sudden - and it would take 2 .5 weeks to arrive. So dear Reader on Thursday I was contacted by MB -- I take it MB South Africa as the call was listed 011 region . The lady mentioned that the tail light was now at ROLA motors SOMERSET West -- am I happy and all good ? No --- I will only be happy when the tail light is fitted and no more moisture seeps into the Unit . I contacted ROLA -- Technical Division -- yes they said "It has arrived ".. I reminded them that when this saga all started that as from May 2023 I would not be in the Cape but in KZN and they would have to send the tail light to a dealership near me . They had this info --- So the head of Technical Somerset West informed me that now -- as it was a WARRANTY PROCEDURE -- ROLA Somerset WEST will have to send an email to MB SOUTH AFRICA and inform them that the tail light will be couriered to KZN and that the Shelly Beach Dealership will fit it ... MB South Africa will then send an email to Shelley Beach MB to advise that they must fit the Taillight under warranty . Oh dear -- but ROLA forgets that the Dealer Principle's Francois Botha 's PA advised me to make an appointment with Shelly Beach MB to look at the Unit as the indicator light was now flikkering non stop when I wanted to turn .

In fact now I cannot drive the car as the KZN Traffic Police are often on site pulling cars off and going through the road worthiness of the vehicle.

.. but oh dear-- the Technical Manager informed me that Mellissa down at the Workshop -- she would contact me on the Friday morning RE the traffic of emails . My phone call to ROLA SOMERSET WEST was logged at 12h22 -- pray do tell me Technical Division what was Mellissa going to do all afternoon ( she was about to finish in a meeting ---- Oh Hell I have never known a company that has so many meetings that you cannot talk to anybody ) -- Why could Mellissa not send a quick email to MB South Africa on Thursday and phone me on Thursday ? Unbelievable . So I phoned Andre , the Technical Manager in MB Shelly Beach and he informed that he would sort it all out --- Dear Reader -- here is hoping all goes well this week .

Once again Mr . TOBIE VENTER - use some of your profits to enrol your staff in TIME MAMNAGEMENT CLASSES and HOW TO LOOK AFTER YOUR CUSTOMERS -- IT IS CALLED INTEGRITY -- INTEGRITY IS LACKING in the staff of both MB South Africa and ROLA MOTORS . The one dealership informed me that they used to sell 250 cars a week now they sell 25 MB cars a month -- guaranteed finance plays a role --- and why MR . TOBIE VENTER and ANDREAS ENGELINGE --- because customers who can afford to buy your vehicles would rather take their money and buy elsewhere with a company that has a MOTTO CALLED INTEGRITY and knows TIME MANAGEMENT .

So dear Reader --- hold your breath ---- Episode 4 --- " COMING SOON ".