Worst service experience EVER!!!

Hi. I have had many (16) cars in my life so far and all from different manufacturers. I have never experienced the poor level of service from any company ever!!

We bought a Viano through Shelly Beach branch a few years back with a maintenance plan which we extended to 100 000km. Every time we take the car in for a service or a repair, the mechanics are unable to solve the problem first time around. This resulting in us having to re-range our lives in order to get the car back to get it fixed. The one specific time, they wanted to ***** a loose interior panel with Mirror *****s from a hardware shop!!!?? The gas from the air-con constantly leaks out and they still did not fix it.

It seems as if the mechanical staff is not properly trained and the poor service advisers have to jump around to **** fires. I do not know if the service manager employs uns****ed workers to save on costs, but it is definitely worth investigating.

I did not merely mentioned half of my concerns. I would rather book services through Umhlanga in Durban next time.